This is what I wrote 4 years ago. Looking at it one begs the question: “What has changed?”
I am trying to remain positive for 2014, but when one opens the Cape Times on the 2nd January and reads about people being shot, harmed, abused , exposed to hooligans on a train and more it is difficult to remain positive.

Looking at our rand trading at R17.46 to the pound makes one want to weep!
So with violent crimes and corruption the two biggest factors that influence the rand value in my opinion I have to admit that I have succumbed to being negative.
 Something has to change!!!! We need to change! Our country is paying the price 
I have recently returned from being abroad and met up with numerous people from all walks of life, who on hearing that we were from Cape Town went onto say, “We love your country, but we won’t be back!”  Reasons given were mainly that nearly all of the people we spoke to had some incident while holidaying in South Africa, from being robbed, held up at gun-point or let down by some tour company not delivering what was indicated. How do you turn that around other than apologize and try to convince them that it is not like that and these could be isolated incidents. 
Well in October 2018 I don’t know how to convince people that things have improved.
The petrol price increase yesterday, 2 October is devastating, as it will have a ripple effect which will then exacerbate the level of crime.
We need real leaders to stand up and be counted.
We need prayer from all faiths and we need to smarten up as South Africans.
Do it for South Africa! Please!!!!
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Echo Presents: Presentations Skills!!

Our students are soo well equipped to be excellent presenters!Now that you know the tricks of the trade use your strengths to continue to fly1

Erinvale Care and Help Organisation

Echo held its second workshop on the 15th February. It was the Presentation Skills workshop for the Senior students, which was facilitated by John Whittall, formerly from BMW South Africa. John was amazing and his style in that  the skills he shared were of great value to our students in both the prepared and unprepared speeches.
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The greatest value was achieved when the students each gave feedback using specific criteria. The students were most grateful for this amazing experience and could take a great deal away with them for future presentations.
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Thank you John!!

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Showing Some Love

Great message! Imagine if we could turn all negatives into the power of love!?
Live everyday to the fullest
each minute is a blessing
Never forget the people who make a difference in your life!
They are the ones that care about you!!

Erinvale Care and Help Organisation

by Bianca Bock

Valentines Day

It is that time of the year again; 14 February, the day of love. As most of us know, Valentine’s Day can be seen as very commercialised and, somehow, it feels like the true love that inspired this day does not really exist anymore. Therefore, I think we could use Valentine’s Day as an inspirational day to help us find the love that is inside of ourselves.

When I do say love, it can merely mean anything that makes you as a person feel: this is love! It could be the love you share with someone special on a romantic date. The love you share with friends at a dinner, simply enjoying each other’s company. Or, it could be showing your love to society by doing something for an elderly person or for kids in the community. It could be spent alone by reading something you love…

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Make the change! Do the right thing.

 

I am trying to remain positive for 2014, but when one opens the Cape Times on the 2nd January and reads about people being shot, harmed, abused , exposed to hooligans on a train and more it is difficult to remain positive.

Looking at our rand trading at R17.46 to the pound makes one want to weep!
 
So with violent crimes and corruption the two biggest factors that influence the rand value in my opinion I have to admit that I have succombed to being negative.
 Something has to change!!!! We need a change! Our country needs to change! Why?
 
I have recently returned from being abroad and met up with numerous people from all walks of life, who on hearing that we were from Cape Town went onto say, “We love your country, but we won’t be back!”  Reasons given were mainly that nearly all of the people we spoke to had some incident while holidaying in South Africa, from being robbed, held up at gun-point or let down by some tour company not delivering what was indicated. How do you turn that around other than apologize and try to convince them that it is not like that and these could be isolated incidents. 
 
The fact remains that we need to look at what is happening and all make a concerted effort to bring about change.
Lets hope we can do this with our vote. Talk to people around you. Ask questions about the state of the nation. Is this what you want?
I certainly don’t want a repeat of 2013 and all the crime and corruption that is associated with it.
Lets do the right thing and vote with our heads. We have such a beautiful country that is worth saving and fighting for!
Do the right thing!
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Snow on the Hottentots Holland mountains in Somerset West

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Congratulations to the ANC !

The party for the people!!!

Pity they don’t consider all the people! Imagine the picture of what this must mean, especially to those who feel they have to support this party for the people, after all this is the party that gave them freedom. 1992 has come and gone and still “apartheid” is blamed. 18 years down the line and still there are “mud schools” in this country. It is time that this party for the people sat down and drew up a schedule of all their failings (quite a schedule), and then started to action their plan to fix these bungles and take ownership of their short-comings! Thumbs up to our public protector, Thuli Madensela for being honest and brave enough to publically say that “apartheid” can no longer be blamed. Professor Jonathan Jansen has had the courage to point out the major blunders of our education system. These are the people we need to lead the people.

It pains me to read and hear reported that the president is having renovations done to his home for more than R64K. He is to wed again this Friday. How much more is he going to “steal” from his people???

People talk about “white guilt”, how about “black guilt”? How many schools could be built or homes for the masses with R64K. The mind boggles!

So congratulations to the ANC and the presidency in being able to rob from the people of South Africa to better yourselves.You have really pulled the wool over your supporters eyes, because they will still vote for you!!!

Non- ANC supporter!

Lynette

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What ever happened to good service?

How sad it is in this current economic climate when South Africa boasts the highest unemployment rate, that there are people who have jobs and yet they have no idea how fortunate they are to have them. They are indifferent to the customer and don’t seem to care whether or not you are there . They need to remember that it is a privilege to have a job and NOT a right!

Spending time in shops across the board over the festive season has made me want to scream and shake people working behind counters, behind tills, and on the floor supposedly “serving” customers in restaurants, retail stores or supermarkets. There is an apathy about them. Rather than offer assistance, they avoid you. They have little or no knowledge of their products and are more interested in stocking the shelves than asking if they can help you. The word “service” is not in their vocabulary.

Is it a lack of training, or is it a sickness that seems to have enveloped these people who comfortably have a job? No incentive to go out of their way to be of service to the customer.

One supermarket really gets to me, for example when you arrive at the till the teller has her back to you trying to ignore you and hoping that you will go to the next teller!
Another example is the one where stores that have several paying stations, but only have one in operation, with a queue 15 deep and a sign that says, “please let the management know if you have had to wait longer than 5 minutes”. Hello – we want to pay – do you want our money?? Not even referring to our banks!!!

Maybe here lies the problem! Management is not always to be seen!!! How aware is the manager about what is happening on the floor or is he/she only there to organize the tea and lunch roster for the employees? Excuse the sarcasm but I have been in the middle of conversations where standing at the till this has been discussed, as if I was not there! I am after all only the person spending my money in this store!

Suggestions:

the customer/consumer needs to be looked at differently! VALUE the customer!! Appreciate that without the customer there would be no business. Without business….
training of staff is vital! Spend money on proper training of all staff! Managers do your job!
Be proud of your organization especially when it deals with people – they are your gold! Good employees who go the extra mile should be valued and rewarded.
value your job and work to your best ability/ be proud of your role in the organization!
visit countries like Thailand and India to see what service is about or go locally to Durban restaurants and hotels where you will see service in action – it is a culture of service
I say that we should vote with our feet! Don’t return to an establishment, if you can help it, should you have experienced poor service – but put your money where your mouth is and let the management know!
poor service in restaurants should not go unmentioned! You will be doing future customers a favour.
make a concerted effort to bring to the attention the name of the employee who has gone out of his/her way to assist you and if everyone did this, those who do not get a mention might eventually get the picture. Let us all do this as a form of positive recognition and hopefully we will make a difference to what can only be termed as “sloppy” service.
make employers accountable

Employers – wake up and get with your business. Be a customer in your own establishment and see what I mean!!

Cape Town is such an amazing city, it is one of the top cities in the world. Let us make it even better by valuing the customer and walking the talk!!!

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Warning! Social networking could make for generations of anti-social behaviour!

I am amazed and often stunned at the way families spend their time on their mobile phones without speaking a word to one another. One just has to observe these families at a restaurant to see how each one is pre-occupied with their phones and very little verbal communication takes place! When will people wake up to the fact that these devices control their lives and in some cases have taken over their lives!
Written language is also at risk here, as texting has brought about a whole new dimension to life in the electronic world and soon the skill of spelling and writing will be alien to our youth! It is so easy to send a text message rather than phone people. When one gets the chance to speak, replies are often mono-syllabic! lets not manifest this way of communicating, take the time to communicate properly, before it is too late. Have “coffee catch-ups where one can actually speak to one another.

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Thank you to Wangari Maathai

What a great role model! My heroine! I don’t think we will really know just how much this great woman did for the environment! Hopefully her legacy will be well documented to serve as an inspiration to many women.

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VW Date Drive

A new VW campaign my son Andrew worked on with Ogilvy CT for VW Polo GTI.

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